REFUND AND CANCELLATION POLICY

  1. GENERAL PROVISIONS
    1.1. This Refund and Cancellation Policy (the “Policy”) establishes the procedures and conditions for order cancellations and refunds for products and services provided by BALT Consult Limited(the “Company”).
    1.2. By placing an order or entering into a service agreement with the Company, the Client acknowledges and agrees to the terms set forth in this Policy.
    1.3. This Policy is governed by the laws of the Hong Kong Special Administrative Region (HKSAR).
  2. CANCELLATION OF EQUIPMENT ORDERS
    2.1. Standard Equipment:Clients may request to cancel an order for standard equipment within 24 hours of payment, provided the goods have not been dispatched for shipment.
    2.2. Customized/Special Orders: Orders for specialized engineering equipment or items manufactured to specific Client requirements cannot be cancelled once production or procurement from a third-party supplier has commenced.
  3. PROJECT SERVICES AND ADVANCE PAYMENTS
    3.1. Advance Payments (Deposits):For engineering, consulting, and project-based works, an advance payment is required as per the individual Service Agreement.
    3.2. Cancellation by the Client:
  • If the Client cancels the project before any work has commenced, the Company shall refund the advance payment minus a 10% administrative fee and any bank charges.
  • Once work has commenced (including but not limited to research, design, or procurement), the advance payment is deemed non-refundable.
    3.3. Cancellation by the Company: If the Company is unable to fulfill the project obligations due to internal reasons, the advance payment will be refunded to the Client in full within 14 business days.
  1. REFUND CONDITIONS FOR GOODS
    4.1. Refunds are only applicable if:
  • The equipment is delivered in a damaged state (shipping damage).
  • The equipment does not match the technical specifications defined in the signed Proforma Invoice or Contract.
    4.2. The Client must inspect the goods upon delivery and notify the Company of any discrepancies within 48 hours.
  1. REFUND PROCESS
    5.1. To initiate a refund, the Client must submit a formal written request to sales@balt-consult.com with the subject “Refund Request – [Order/Contract Number]”.
    5.2. The request must include:
  • Proof of payment.
  • Detailed description and photographic evidence of the issue (for physical goods).
    5.3. All refund requests are reviewed within 7 business days. Approved refunds will be credited back to the original bank account or payment method used during the purchase.
  1. SHIPPING COSTS
    6.1. The Client is responsible for all costs associated with returning the equipment to the Company’s designated warehouse unless the return is due to a verified manufacturing defect or Company error.
  2. FORCE MAJEURE
    7.1. Neither party shall be liable for delays or failure to perform obligations (including refunds) due to events beyond their reasonable control, such as acts of God, strikes, or government restrictions.
  3. CONTACT INFORMATION
    For any questions regarding this Policy, please contact our support team:
  • Company Name: BALT Consult Limited
  • Email: sales@balt-consult.com
  • Registered Office: Unit 704, 7F, Harvest Building, 29-31 Wing Kut Street, Central, Hong Kong
  • Phone/WhatsApp: +852 5606 5133